Coles Update

Customer Notice

Coles team members, suppliers and transport partners have been working hard to deliver more products to stores every day and are stocking shelves as quickly as possible.

From Wednesday 18 March, Coles supermarkets will launch a dedicated “Community Hour” in all supermarkets to improve access to essential groceries for the elderly and disadvantaged, during this time of unprecedented demand.

Coles supermarkets will temporarily change their trading hours to open 7am to 8pm on weekdays, with the first hour* of trade open exclusively to customers who hold a government-issued Pensioner Concession Card, Commonwealth Seniors Health Card, Companion Card and Health Care Card^. Once this hour is complete, all other customers will be invited through the doors to complete their grocery shop. Supermarkets will also close no later than 8pm to give team members the time and space to extensively clean stores and replenish the shelves for customers the next day.

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