Enquiry and Feedback

Centre Info and Services

Address: 14 - 16 Hall Street, Moonee Ponds VIC 3039
Phone: 03 9695 9860
Monday to Wednesday - 9am to 5.30pm
Thursday - 9am to 7pm
Friday - 9am to 7pm
Saturday - 9am to 5pm
Sunday - 10am to 5pm
Fax: 03 9375 1460
Email: i nfo@mooneepondscentral.com.au

After-hours contact Security on 0426 256 190.

Centre Facilities

At Moonee Ponds Central, we pride ourselves on our friendly Customer Service Team who want to make your visit to Moonee Ponds Central as comfortable and easy as possible. The Centre Management Team, Cleaning Staff, and Security are here to help make your shopping experience easy and enjoyable.

Lost Property

If you think you may have lost something whilst at Moonee Ponds Central, you can report this at the Centre Management Office, located in the Basement Level Carpark under Kmart Mall or phone: 03 9695 9860.

If you find something that someone else has lost, please bring it to the Centre Management Office, or hand it to a Cleaner or Security Guard.

Leasing & Pop Up

Please contact us if you are interested in leasing a space or have an enquiry.
Leasing: Angie Cahill angie.cahill@mirvac.com 0429 325 782
Pop Up: Tiana Missaghi tiana.missaghi@mirvac.com 0456 961 671

For more information click here.

WiFi

Access free WiFi at Moonee Ponds Central for 3 hours (180 minutes) or 1GB of free data every day* simply by following these instructions:

1. Ensure your wireless enabled device is turned on and has the wireless signal activated

2. Go to the Activate Wireless Network Connection List

3. Select “_MooneePondsCentralFreeWiFi” from the list. Note: You may need to select “Connect”

4. On the Welcome Screen, enter your details and select “Connect to WiFi”. By connecting to the WiFi, you agree to the Terms and Conditions and Mirvac’s Privacy Policy

*Terms and Conditions and Privacy Policy for the free WiFi service are available on the welcome screen login page, or can be viewed here:

- WiFi Terms and Conditions
- Mirvac Privacy Policy

Parking

Moonee Ponds Central offers ticketless parking, providing quicker and easier access in and out of the car park without a paper ticket. We have introduced the latest number plate recognition technology to offer a seamless entry and exit.

>>REGISTER HERE<<

CAR PARK RATES

First 2 hours free* parking

0.0 - 2.0 Hours FREE
2.0 - 2.5 Hours $4.00
2.5 - 3.0 Hours $5.00
3.0 - 3.5 Hours $6.00
3.5 - 4.0 Hours $9.00
4.0 - 5.0 Hours $15.00
5.0 - 6.0 Hours $20.00
6.0 - 7.0 Hours $25.00
7+ Hours $30.00

*Once per day unless exit has been over 45 minutes. For full conditions of entry, click here.

For more information on Ticketless Parking and to register >> Click Here.

AUTO PAY STATIONS

If you have not registered for ticketless parking and have exceeded the 2 hour free parking limit, you can pay for your parking at the following pay stations:

Ground Level in the Coles Mall (carpark entry)
P1 Level of Kmart Mall (Aldi entry)
P2 Level of Kmart Mall (Basement level)

GETTING HERE

Moonee Ponds Central stretches from Puckle Street to Taylor Street, Moonee Ponds. Vehicle access to our carparks is from Homer Street, Mt Alexander Road, or Hall Street. Pedestrian access to our malls is from Puckle Street, Hall Street, Homer Street, and Everage Street. Moonee Ponds Central is located just 50 metres from Moonee Ponds Junction.

Kmart Mall Entrance: Enter from Mt Alexander Road, Hall Street, or Homer Street. Approximately 500 carparks on 2 levels under Kmart Mall. All spaces are under cover, 2 hours free parking near ALDI. The carpark close at midnight sharp.

Coles Mall Entrance: Enter from Homer Street. Approximately 400 carparks on 2 levels, with more than half under cover. Both levels of the carparks are free for 2 hours.

Please note there are conditions of entry boards around the carpark for information regarding parking at Moonee Ponds Central.

PUBLIC TRANSPORT INFORMATION

The closest train station is the Moonee Ponds Train Station which is located off Margaret Street and is 100 metres from the centre. A number of trams and buses stop at the Moonee Ponds Junction, approximately 1 minute walk from the centre. For more information on times and routes please click here.

Electric Vehicle Charging Stations

Our car park now has dedicated charging bays to suit all electric vehicles, please see below for some frequently asked questions.

Frequently Asked Questions

Where are the electric vehicle charging stations located?
The charging stations are located in the car park on P2 of the Kmart Mall.

How much does it cost to charge your vehicle?
Nothing. Our electric vehicle charging stations are complimentary for customers.

How long can I charge my vehicle?
Customers are welcome to use the charging stations for as long as they wish.

What hours are the charging stations available?
The charging stations will be available to customers during the car park opening times.

How many of charging station do you have?
8 in total. 6 Tesla Superchargers and 2 universal chargers.

The charging station won’t work for me, who can help?
The centre management team will be able to assist with any faults in the first instance. If you have any questions or require assistance with the 2 universal chargers, please text 0429 344 470.

What types of vehicles can use the charging stations?
We have both Type One and Type Two connectors on the cables so you can charge regardless of manufacturer. These are on the white charging pods. The grey charging units are Tesla Type Two and should be used only by Tesla vehicles.

Do I need to provide our own adapters?
No, you can leave yours in the boot. While there is a move toward a single connector type in Australia there will always be at least 1 x Type One and 1 x Type Two cables onsite.

Do I need to register my details anywhere?
No need to register your details anywhere, our charging stations are free for you to use without having to download any apps.

Amenities & Facilities

Disabled Toilets

Puckle Mall: Disabled toilets are located near Clearskincare.

Kmart Mall: Disabled toilets are located near the lift on the lower level (opposite the entry of the carpark).

Coles Mall: Disabled toilets are located next to Awesome Nails.

Wheelchair Access

All entries to Moonee Ponds Central are wheelchair accessible, with the exception of the Everage Street entry.

Wheelchair Availability

Wheelchairs are available at Centre Management Basement Level, Kmart Mall. To avoid disappointment, please make a booking by calling (03) 9695 9864 during office hours.

Restrooms and Parents Rooms

Puckle Mall: Located near Clearskincare Clinic.
Kmart Mall: Located near National Hearing.

Community

Community is everything to us here at Moonee Ponds Central. Building positive relationships, providing charitable support and enriching our neighbourhood is an important part of what we do. Why do we do it? Because a thriving community is a win for everyone, and at the centre of that community is you.

For our team, it’s about understanding your needs and values so that we can effectively contribute to the local area. Throughout the year we support a number of community groups and sporting clubs, sponsor local events and festivals and get involved with local council initiatives. That’s in addition to the community service programs, like our Mums & Co program and Nappy Collective, and charitable pop ups and activations we offer in centre. Through our Mums & Co initiative we support Mummy's Wish, a national charity supporting mums living with cancer.

At Christmas time, we will be supporting a local not for profit charity. If you wish to apply for the position, please email info@mooneepondscentral.com.au.

At a national level, Mirvac know that what supports our society as a whole improves the places they create. Investment in activities that enhance health and wellbeing within communities, as well as strengthen social inclusion, demonstrates a real and long-term commitment, both within and beyond the centre doors. Employment initiatives, cultural installations and volunteering programs are just some of the ways in which Mirvac makes a difference along with support for its national charity partner – The Smith Family.

There’s always more we can do. We invite you to help shape our community by submitting your idea or cause for consideration or by making a community booking to fundraise or generate awareness in our centre. To make a community booking, please complete the below form or if you would like us to support your charity, club or group in any other way, please contact us at Centre Management on 03 9695 9864 or email us at info@mooneepondscentral.com.au. We’re wholehearted about helping to make our community great. Being part of that community comes down to you.

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