Centre Info and Services

Address: 14 - 16 Hall Street, Moonee Ponds VIC 3039
Phone: 03 9695 9860
Monday to Wednesday - 8am to 6pm 
Thursday - 8am to 8pm
Friday - 8am to 6pm
Saturday - 9am to 5pm
Sunday - 10am to 5pm
Fax: 03 9375 1460
Email: info@mooneepondscentral.com.au

After-hours contact Security on 0426 256 190.

Centre Facilities

At Moonee Ponds Central, we pride ourselves on our friendly Customer Service Team who want to make your visit to Moonee Ponds Central as comfortable and easy as possible. The Centre Management Team, Cleaning Staff, and Security are here to help make your shopping experience easy and enjoyable.

Lost Property

If you think you may have lost something whilst at Moonee Ponds Central, you can report this at the Centre Management Office, located in the Basement Level Carpark under Kmart Mall or phone: 03 9695 9860.  

If you find something that someone else has lost, please bring it to the Centre Management Office, or hand it to a Cleaner or Security Guard. 

Leasing & Pop Up

Please contact us if you are interested in leasing a space or have an inquiry.

Leasing: Jessica Kahanoff jessica.kahanoff@mirvac.com 0410 497 793 

Pop Up: Kirsten Smith kirsten.smith@mirvac.com 0466 557 899

For more information click here.

WiFi

Access free WiFi at Moonee Ponds Central for 3 hours (180 minutes) or 1GB of free data every day* simply by following these instructions:

1. Ensure your wireless enabled device is turned on and has the wireless signal activated

2. Go to the Activate Wireless Network Connection List

3. Select “_MooneePondsCentralFreeWiFi” from the list. Note: You may need to select “Connect”

4. On the Welcome Screen, enter your details and select “Connect to WiFi”. By connecting to the WiFi, you agree to the Terms and Conditions and Mirvac’s Privacy Policy

*Terms and Conditions and Privacy Policy for the free WiFi service are available on the welcome screen login page, or can be viewed here:

Parking

Parking at Moonee Ponds Central - Ticketless Parking is coming soon. Read more >> here. 

Getting Here

Moonee Ponds Central stretches from Puckle Street to Taylor Street, Moonee Ponds. Vehicle access to our carparks is from Homer Street, Mt Alexander Road, or Hall Street. Pedestrian access to our malls is from Puckle Street, Hall Street, Homer Street, and Everage Street. Moonee Ponds Central is located just 50 metres from Moonee Ponds Junction.

Moonee Ponds Central has approximately 900 Free car parking Spaces.

Kmart Mall Entrance: Enter from Mt Alexander Road, Hall Street, or Homer Street.  Approximately 500 carparks on 2 levels under Kmart Mall.  All spaces are under cover, 2 hours free parking near ALDI where marked and 3 hours free parking elsewhere. The carpark close at midnight sharp.

Coles Mall Entrance: Enter from Homer Street.  Approximately 400 carparks on 2 levels, with more than half under cover.  Both levels of the carparks are free for 2 hours.

Please note there are conditions of entry boards around the carpark for information regarding parking at Moonee Ponds Central.

Public Transport Information

The closest train station is the Moonee Ponds Train Station which is located off Margaret Street and is 100 metres from the centre. A number of trams and buses stop at the Moonee Ponds Junction, approximately 1 minute walk from the centre. For more information on times and routes please click here.

Electric Vehicle Charging Stations - TEMPORARILY CLOSED

***Please note that Tesla & EV chargers will not be accessible at this point in time*** 

Why is access to the EV charger closed?
The health, safety, well being of our customers, retailers, employees and community is our highest mission. At Moonee Ponds Central we have taken many additional preventative safety precautions in the past months to ensure the safety of our community during the current global pandemic. The introduction of Stage 4 restrictions in Melbourne, which directly impacts on our centre and community requires us to implement further safety measures as recommended by the Victorian Government and Department of Health and Human Services. We continue to assess how best to continually manage the centre to lessen the potential exposure of our community to transmission whilst still providing a valuable and essential service to our community. The closure of the P2 car park and hence access to the electric vehicle charging bays is one of the measures introduced as a result of Stage 4 restrictions. We apologise for any inconvenience this may cause. According to DHHS, Melbournians are able to travel outside of the 5km radius of their homes to access necessary goods and services, including ‘petrol’. Alternative car charging stations available can be located here: electricvehiclecouncil.com.au/about-ev/charger-map. 

Thank you for your understanding, support and we look forward to seeing you at Moonee Ponds Central soon.

How much does it cost to charge your vehicle?
Nothing. Our electric vehicle charging stations are complimentary for customers.

How long can I charge my vehicle?
Customers are welcome to use the charging stations for as long as they wish. 

What hours are the charging stations available?
The charging stations will be available to customers during the car park opening times.

How many of charging station do you have?
8 in total. 6 Tesla Superchargers and 2 universal chargers.

The charging station won’t work for me, who can help? 
The centre management team will be able to assist with any faults in the first instance. If you have any questions or require assistance with the 2 universal chargers, please text 0429 344 470.  

What types of vehicles can use the charging stations?
We have both Type One and Type Two connectors on the cables so you can charge regardless of manufacturer. These are on the white charging pods. The grey charging units are Tesla Type Two and should be used only by Tesla vehicles.

Do I need to provide our own adapters?
No, you can leave yours in the boot. While there is a move toward a single connector type in Australia there will always be at least 1 x Type One and 1 x Type Two cables onsite.

Do I need to register my details anywhere?
No need to register your details anywhere, our charging stations are free for you to use without having to download any apps.

Amenities & Facilities

Disabled Toilets

Puckle Mall: Disabled toilets are located near Clearskincare.

Kmart Mall: Disabled toilets are located near the lift on the lower level (opposite the entry of the carpark).

Coles Mall: Disabled toilets are located next to Awesome Nails.

Wheelchair Access

All entries to Moonee Ponds Central are wheelchair accessible, with the exception of the Everage Street entry.

Wheelchair Availability

Wheelchairs are available at Centre Management Basement Level, Kmart Mall. To avoid disappointment, please make a booking by calling (03) 9695 9864 during office hours.

Restrooms and Parents Rooms

Puckle Mall: Located near Clearskincare Clinic.
Kmart Mall: Located near National Hearing.

Community

Enquiry and Feedback